RE: Workaround: eCAT Technical Issues
Dear Market Participants,
The issue has been resolved. Please access eCAT through the original link: https://ecat.jao.eu/ca/web/pages/login.jsp
Do not hesitate to get back to the Operations team in case you still face any issues.
Best regards,
Operations Team
Capacity Allocation
JAO S.A.
2 rue de Bitbourg
L-1273 Luxembourg-Hamm
T. +352 27 62 38 38
From: Stefan Bogdanov
Sent: Tuesday, August 07, 2018 9:10 AM
To: helpdesk
Cc: helpdesk
Subject: Workaround: eCAT Technical Issues
Dear Market Participants,
You can use the following link to temporarily access eCAT during the current outage: https://176.65.79.57/ca/
Please be aware that you might need to accept/trust the certificate to be able to access eCAT.
We are continuing our investigation and will update you as soon as we have more information.
Best regards,
Operations Team
Capacity Allocation
JAO S.A.
2 rue de Bitbourg
L-1273 Luxembourg-Hamm
T. +352 27 62 38 38
From: helpdesk
Sent: Tuesday, August 07, 2018 8:42 AM
To: helpdesk
Cc: helpdesk
Subject: Market Communication: eCAT Technical Issues
Importance: High
Dear Market Participants,
Please note JAO is currently experiencing technical issues with eCAT and the jao.eu website. We are investigating the issue at the highest priority with our IT services provider and are working towards a solution before the bid submission deadline for this morning’s auctions. In case we are unable to resolve it, we will inform you about any auctions that are postponed or with extended bid submission deadlines.
We thank you in advance for your understanding and patience.
The JAO Operations team remains at your disposal for any additional questions or requests.
Best regards,
Operations Team
Capacity Allocation
JAO S.A.
2 rue de Bitbourg
L-1273 Luxembourg-Hamm
T. +352 27 62 38 38