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JAO to Introduce New Ticketing Platform

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As part of our digital transformation journey, JAO will soon roll out a new ticketing platform to improve the way you interact with JAO Support. This next step will make managing your requests easier, faster, and more transparent.

What to Expect

  • Enhanced Service Portal – access your full request history, monitor progress in real time, and benefit from a guided virtual assistant when creating a case.
  • Email-to-Case Functionality – simply send an email and a case will be created automatically. Your conversation will continue seamlessly in the email thread and remain visible in the portal.

Benefits for You

  • Greater transparency on all requests
  • Flexibility to choose between the portal or email
  • Faster routing and handling of cases

What Stays the Same

  • The JAO Service Portal will remain the central hub for all interactions
  • Our support teams remain fully available to assist you

Preparing for the Transition

The current and new tools will run in parallel during the transition phase. All open cases will be migrated before the old platform is phased out.

To support you, training materials and account details will be shared soon, followed by dedicated Open Call sessions in September where you can ask questions, explore the platform, and provide feedback. Four sessions will be available to ensure you can join at a convenient time. Please find the invitation attached so you can easily add it to your calendar.

This upcoming launch marks another important step in strengthening our services and making it easier for you to connect with JAO.

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