Market communication

Dear Market Participants,

In 2017 we introduced our Service desk, a ticketing platform that allows a more efficient and transparent way of handling your requests. Since then, we have received valuable feedback from you on how we could improve our Service desk. To better meet your expectations while aligning with best practices, and make it even more secure, we have decided to introduce some changes to our Service desk.

First, we reduced the number of email notifications. As from next week, you will receive an email notification when you create a new ticket, when commented by us, when the status is changed to “Answered” and to evaluate our service.

Secondly, we now provide you with the possibility of creating private tickets. This ensures that only you will receive notifications and have access to its content. The default behaviour of our platform will enable you to receive notifications and comment on shared tickets that were created by any other user of your company, with the exception of private tickets.

Finally, in the event a new person would like to join your company group on our Service desk, you will be notified and asked to approve the request of the new user. Once the request is approved, all users of your company will be notified and the new user will immediately have access to the tickets of your company that were not created as private. Any first user of a company is subject to the validation of our support team.

Our support team strives to deliver you the highest level of service and we continue to value your feedback.

JAO support team