Service Support Analyst

We are looking for a Service Support Analyst who will part of the Service Support team and report to the Service Support Team Leader. 

The role focuses on monitoring critical processes, providing 2nd-line support, and managing incidents and service requests in line with defined procedures and SLAs. It also contributes to service continuity, reporting, and continuous improvement through effective communication, documentation, and collaboration with internal teams. 

If you believe you are the right fit for this opportunity, you may access more information here.